Frequently asked questions

The basics

Is Flatscout free?

Yes, completely free across email, WhatsApp, and Telegram for twice-a-day and weekly email alerts. Real-time notifications — instant alerts the moment a listing appears — are available as a paid add-on for £9.99/week or £29.99/month.

Where do the listings come from?

Flatscout tracks listings from over 70,000 UK property agents, sourced live from the country's biggest property websites — including Rightmove, Zoopla and SpareRoom. Every listing links back to the original source, so you search everything in one place instead of checking each site separately.

How often are listings updated?

Every few minutes. New listings appear on Flatscout shortly after they're posted on the source sites.

What areas do you cover?

All of the UK. We cover properties for sale, rent, and rooms across England, Scotland, Wales, and Northern Ireland.

Searches & alerts

How do saved searches work?

Create a search with your filters, and we'll monitor new listings that match. You'll get notified via your linked channels — twice daily, weekly, or in real-time.

Which notification channels are supported?

Email, WhatsApp, and Telegram. You can link up to five active channels of each type and pause or remove them at any time from your profile.

What is included in Real-time?

Real-time is an add-on that sends you instant alerts the moment a new listing matches your searches — plus price-drop alerts when a matching listing gets a meaningful price cut, and back-on-market alerts when one returns after a sale or let falls through. All delivered via email, WhatsApp, or Telegram. Everything else on Flatscout remains free.

Can I search by commute time or a custom map area?

Yes. You can select neighbourhoods, draw a custom area on the map, set a radius around a point, or use travel-time search to find homes within a set commute of work.

Listings & data

Why do some listings show more data than the original site?

Each listing is cross-referenced with EPC records, price archives and area data — so we can often show floor area, price history, and time on market even when the original listing doesn't. Time on market is worth watching: a listing that's been up for weeks, especially with a price cut, usually has room to negotiate.

Can I report an incorrect or suspicious listing?

Yes. Open any listing and use the Report button in the top-right menu. Our team reviews all reports within 24 hours.

Do you list properties directly?

No — Flatscout is an aggregator, not a portal. Every listing links back to the original source, and you always contact the agent or landlord through the original site.

Billing & account

How do I cancel a paid plan?

You can cancel anytime from your profile's Subscription tab — your plan stays active until the end of the paid period and won't renew. First-time subscribers can also claim a full refund within 7 days of purchase.

Can I delete my account?

Yes. Contact support at hi@flatscout.co.uk and we'll process your deletion request. All your data will be permanently removed.

Who is behind Flatscout?

Flatscout is owned and operated by Random Forest Solutions Ltd., a company registered in England and Wales at 124 City Road, London EC1V 2NX.